Privacy policy
Effective Date: 5 September 2026
Website: www.aniira.com
At ANIIRA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store and protect information when you visit, browse or make a purchase through our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information from you when you browse our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with ANIIRA.
A. Information You Provide
Depending on how you interact with us, we may collect:
- Full name
- Mobile/phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Account login information, where applicable
- Product reviews, feedback and other information you voluntarily provide
- Communications and information provided when contacting customer support
Payment Information
Payments are processed through third-party payment providers.
ANIIRA does not store your complete credit card, debit card or other payment credentials on its own servers.
Payment information may be collected and processed directly by our payment service providers in accordance with their own privacy policies and security practices.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Approximate location derived from technical information
- Pages visited
- Products viewed
- Links clicked
- Website interactions
- Referring website or source
- Cookies and similar tracking identifiers
This information helps us understand how visitors use our website and allows us to improve our services and customer experience.
3. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Process payments and refunds
- Manage returns and replacements
- Maintain and improve our website
- Personalize your shopping experience
- Understand customer preferences and website usage
- Detect and prevent fraud, abuse and unauthorized activity
- Maintain website and payment security
- Comply with applicable legal and regulatory requirements
- Conduct analytics and measure business performance
- Send promotional communications where you have provided appropriate consent or where otherwise permitted by applicable law
We use your information only for legitimate business purposes and in accordance with applicable law.
4. Marketing Communications
If you choose to subscribe to our promotional communications, we may send you information about:
- New collections
- New product launches
- Offers and promotions
- Special events
- Other ANIIRA updates
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us directly.
Please note that even if you opt out of promotional communications, we may still send essential transactional communications relating to your orders, payments, deliveries, returns or customer-service requests.
5. Sharing Your Information
We may share relevant personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
Shopify
For website infrastructure, ecommerce functionality, order management and related services.
Payment Service Providers
For securely processing payments, refunds and transactions.
Shipping & Logistics Partners
For processing and delivering your orders.
Technology & IT Providers
For website hosting, maintenance, security and technical support.
Analytics & Marketing Providers
For understanding website performance, customer behaviour and, where permitted, marketing activities.
These service providers receive only the information reasonably necessary to perform their services and are expected to handle information in accordance with applicable privacy and security requirements.
Legal & Regulatory Authorities
We may disclose information where required by applicable law, legal process, court order, government authority, or where reasonably necessary to protect our rights, customers, business or security.
We Do Not Sell Your Personal Information
ANIIRA does not sell your personal information to third parties.
6. Cookies & Similar Technologies
ANIIRA uses cookies and similar technologies to help operate and improve our website.
Cookies may be used to:
- Keep products in your shopping cart
- Remember preferences
- Enable essential website functionality
- Understand how visitors use our website
- Measure website performance
- Improve our services
- Support relevant marketing and advertising activities, where applicable
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website functionality or your shopping experience.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, no online system can be guaranteed to be 100% secure.
8. International Data Processing
Some of our service providers may process or store information on servers located outside India.
Where your information is transferred or processed outside India, we take reasonable steps to ensure that appropriate safeguards are in place, subject to applicable laws and the arrangements of the relevant service providers.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise questions or concerns regarding the processing of your personal information
To exercise applicable privacy rights, please contact us at:
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required for legal, regulatory, accounting, fraud-prevention or legitimate business purposes.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling and maintaining records of orders
- Providing customer support
- Managing returns, refunds and replacements
- Maintaining business and financial records
- Preventing fraud and misuse
- Resolving disputes
- Complying with applicable legal and regulatory requirements
When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
11. Children's Privacy
Our website and services are intended for a general audience and are not specifically directed toward children under 18 years of age.
We do not knowingly seek to collect personal information directly from children.
If you believe that a child has provided personal information to us, please contact us at customer.aniira@gmail.com so that we can take appropriate action.
12. Third-Party Websites & Services
Our website may contain links to third-party websites, applications or services.
These third parties operate independently and may have their own privacy policies and terms.
ANIIRA is not responsible for the privacy practices, content or security of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with your personal information.
13. Shopify & Third-Party Services
Our online store is powered by Shopify, which provides ecommerce infrastructure and services that help us operate our website and process orders.
Other third-party providers may also process information on our behalf, including payment processors, logistics providers, analytics providers and technology providers.
Their processing of information may be governed by their respective privacy policies and terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or privacy practices.
When we make changes, we will update the Effective Date shown at the beginning of this policy.
We encourage you to periodically review this page to stay informed about how ANIIRA handles personal information.
15. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way ANIIRA handles your personal information, please contact us:
ANIIRA
Email: customer.aniira@gmail.com
Website: www.aniira.com
Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST
Your Privacy Matters
At ANIIRA, we believe that trust is an important part of every customer relationship.
Thank you for trusting ANIIRA.