Refund policy

Last Updated: September 2026

Thank you for shopping with ANIIRA. We want you to have a smooth and enjoyable shopping experience. Every order is carefully checked and packed before dispatch.

This policy explains when a product may be returned, replaced or refunded.

1. Return & Replacement Window

Eligible return or replacement requests must be raised within 3 calendar days of delivery of the order.

To initiate a return or replacement, please contact us within this period with:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the product and packaging
  • An unboxing video, where available, particularly for claims involving damage, missing items or incorrect products

Requests submitted after the applicable return window may not be eligible for return or replacement.

2. When Can You Request a Return?

ANIIRA accepts return or replacement requests primarily for the following situations:

Damaged Product

If your jewellery arrives damaged or physically defective, please contact us within 3 calendar days of delivery.

Manufacturing Defect

If you believe the product has a manufacturing defect, please contact us with photographs and details of the issue.

The product may need to be returned to ANIIRA for inspection before a replacement or refund is approved.

Wrong Product Received

If you receive a product different from the one ordered, please contact us within 3 calendar days of delivery.

Missing Item

If an item is missing from your order, please notify us within 3 calendar days of delivery.

For damage, wrong-product or missing-item claims, an unboxing video can be extremely helpful in allowing us to investigate the issue quickly.

3. Jewellery Return Conditions

Because ANIIRA products are jewellery items intended for personal use, returned products must meet the following conditions:

  • The jewellery must be unused and unworn.
  • The product must be in its original condition.
  • Original packaging, tags, labels and accessories must be intact.
  • Any complimentary items/free gifts included with the order should also be returned where applicable.
  • The product must not have been scratched, altered, damaged, stained or otherwise mishandled.
  • The product must not show signs of wear, exposure to chemicals or improper care.

Please note:

Products that have been worn or used generally cannot be accepted for return unless the issue relates to a confirmed manufacturing defect.

This is necessary for hygiene and product-quality reasons.

4. Anti-Tarnish & Jewellery Care

ANIIRA jewellery is designed with high-quality stainless steel and, for applicable gold-finished pieces, 18K gold PVD technology to provide a more durable finish and enhanced resistance to everyday wear.

However, no jewellery finish can be guaranteed to remain completely unchanged under every condition or for an unlimited period of time.

Exposure to substances such as:

  • Perfume
  • Deodorant
  • Lotions and creams
  • Cosmetics
  • Hair products
  • Chlorine
  • Salt water
  • Household chemicals
  • Excessive moisture or sweat

may affect the appearance or finish of jewellery over time.

Normal changes resulting from improper care, accidental damage, excessive exposure to chemicals, or ordinary wear and tear are not considered manufacturing defects.

If you believe your jewellery has experienced unusual or premature tarnishing, please contact our customer support team. We may request photographs, order details and additional information to assess the issue.

5. Non-Returnable Situations

A return or replacement may not be accepted where:

  • The product has been worn or used.
  • The product has been altered, resized, modified or repaired by the customer or a third party.
  • The product is scratched, stained, damaged or otherwise affected due to customer use.
  • Original packaging, tags, accessories or applicable free gifts are missing.
  • The product has been exposed to chemicals or substances that have affected its finish.
  • The return request is based solely on change of mind, personal preference or the product not being liked.
  • The customer provides an incorrect or incomplete delivery address.
  • The customer refuses delivery without a valid reason.
  • The product was purchased under a sale, clearance or special promotional offer, unless the product is received damaged, defective or incorrect.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

6. Return Pickup

For approved cases involving a damaged, defective, incorrect or missing product, ANIIRA will arrange a return pickup where a pickup service is available.

If return pickup is unavailable in your location, ANIIRA may ask you to self-ship the product using a suitable courier service.

Where ANIIRA has approved reimbursement for self-shipping, reimbursement will be processed against a valid courier receipt, subject to the applicable conditions communicated by our support team.

Please do not ship a product back to us without first contacting customer support and receiving return instructions.

7. Inspection & Approval

Once the returned product reaches ANIIRA, it may undergo a quality and condition inspection.

We will verify:

  • The reported issue
  • Product condition
  • Signs of usage or wear
  • Original packaging and accessories
  • Whether the issue is consistent with a manufacturing or fulfilment error

A return, replacement or refund will be processed after the inspection is completed and the request is approved.

8. Replacement

Where a return is approved:

If the same product is available

ANIIRA will arrange a replacement of the affected product.

If the product is unavailable

If the same product cannot be replaced due to stock availability, ANIIRA may offer a refund or another appropriate resolution, as applicable.

9. Refunds

If a refund is approved:

Prepaid Orders

The refund will generally be processed to the original payment method used for the purchase.

Cash on Delivery Orders

Refunds for COD orders may be processed through bank transfer or another available refund method, subject to the information required from the customer.

Refund Timeline

Approved refunds will generally be processed within 7–10 business days after approval.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider or financial institution.

10. Order Cancellation

If you wish to cancel an order, please contact ANIIRA as soon as possible.

Before Dispatch

Cancellation requests received before the order is dispatched may be considered, subject to processing status.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to receive the order and follow the applicable return policy, where eligible.

For COD orders, repeated refusal of deliveries or providing an invalid/incomplete address may affect eligibility for future COD orders.

11. Incorrect Address & Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order is returned to ANIIRA because of:

  • Incorrect/incomplete address
  • Incorrect contact information
  • Customer unavailability
  • Repeated failed delivery attempts
  • Deliberate refusal of delivery

additional shipping or re-delivery charges may apply where applicable.

12. How to Request a Return

To request a return, replacement or report a product issue, contact us at:

Email

customer.aniira@gmail.com

Please include:

Order Number:
Product Name:
Issue:
Photographs/Videos:

Our team will review your request and provide the next steps.

Customer Support Hours

Monday to Saturday
10:00 AM – 7:00 PM IST

13. Important Note

ANIIRA reserves the right to review each return, replacement and refund request individually and determine eligibility based on the condition of the product and the circumstances of the claim.

We aim to handle every genuine issue fairly and transparently.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

14. Policy Updates

ANIIRA may update this Return & Refund Policy from time to time.

Any changes will be published on this page, and the updated version will apply from the date it is published, subject to applicable law.

Customer Support

ANIIRA
Email: customer.aniira@gmail.com
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST