Shipping policy

Effective Date: 5 September 2026
Website: www.aniira.com

At ANIIRA, we aim to provide a smooth, reliable and transparent delivery experience for every order.

This Shipping Policy explains how we process, ship and deliver your ANIIRA purchases within India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time may occasionally be longer during:

  • Major sales and promotional periods
  • New collection launches
  • Public holidays
  • Unusually high order volumes
  • Circumstances beyond our reasonable control

Once your order has been processed and shipped, you will receive an order/shipping confirmation through the contact details provided at checkout.

2. Where We Ship

ANIIRA currently ships across India.

We use established courier and logistics partners to deliver orders to serviceable locations.

At present, international shipping is not available unless specifically stated at checkout or through an applicable ANIIRA announcement.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order value
  • Package size or weight
  • Shipping service selected
  • Promotional offers

From time to time, ANIIRA may offer free shipping promotions. Such offers will be subject to the terms communicated with the relevant promotion.

4. Estimated Delivery Time

Standard delivery generally takes approximately:

3–7 business days

after the order has been dispatched.

Delivery timelines are estimates and not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Delivery location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Regional restrictions
  • Remote or difficult-to-service locations
  • Unexpected operational disruptions
  • Events beyond our reasonable control

Certain locations may require additional delivery time.

5. Order Tracking

Once your order has been shipped, we will provide a tracking number or tracking information, where available, through email, SMS or other applicable communication channels.

Tracking information may take up to 24 hours after dispatch to become active or show movement.

You can use the tracking information provided to follow the progress of your shipment through the relevant courier service.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please carefully verify:

  • Name
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

ANIIRA cannot guarantee successful delivery where an incorrect, incomplete or inaccurate address or contact number has been provided.

If an order needs to be re-shipped due to an incorrect address or customer-provided information, additional shipping charges may apply where applicable.

7. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Delivery may fail due to:

  • Customer unavailability
  • Incorrect address
  • Incorrect contact information
  • Customer refusal
  • Inability to contact the recipient
  • Location being outside the courier's serviceable area

If an order is returned to ANIIRA after unsuccessful delivery attempts, please contact our customer support team for further assistance.

Additional shipping or re-delivery charges may apply where the failed delivery resulted from information or circumstances attributable to the customer.

8. Cash on Delivery (COD)

Where available, ANIIRA may offer Cash on Delivery (COD).

Customers selecting COD are expected to accept and receive their orders.

Repeated refusal of COD orders or placing orders without the intention of accepting delivery may result in COD being restricted or disabled for future orders.

9. Damaged Packages or Products

We carefully inspect and pack orders before dispatch.

If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

If the product inside is damaged, defective or incorrect, please contact ANIIRA within 3 calendar days of delivery.

Please provide:

  • Order number
  • Clear photographs of the package
  • Clear photographs of the product
  • Description of the issue
  • Unboxing video, where available

An unboxing video can significantly assist us in investigating damage, missing-item or incorrect-product claims.

All claims are subject to verification and inspection in accordance with our Return & Refund Policy.

10. Lost or Delayed Shipments

If your shipment appears to be delayed or is reported as lost in transit, please contact us.

ANIIRA will work with the relevant courier or logistics partner to investigate the shipment.

Where a shipment is officially confirmed as lost, we will work with the customer to determine an appropriate resolution, which may include replacement or refund, subject to verification, product availability and applicable law.

11. Return Pickup

For eligible returns, ANIIRA may arrange free return pickup where pickup service is available.

Return eligibility and applicable conditions are governed by our Return & Refund Policy.

If a return does not qualify under the applicable policy, additional shipping costs may apply where permitted.

Customers should not ship products back to ANIIRA without first contacting customer support and receiving return instructions.

12. Delivery Delays Beyond Our Control

While we work with reliable logistics partners, certain delays may occur due to circumstances outside ANIIRA's reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public emergencies
  • Strikes or transportation disruptions
  • Government restrictions
  • Regional service disruptions
  • Courier network issues
  • Other unforeseen circumstances

In such cases, we will make reasonable efforts to assist with tracking and resolution, but delivery timelines may be extended.

13. Delivery to Remote Locations

Orders destined for remote, rural or difficult-to-service locations may require additional delivery time.

If a courier partner is unable to service a particular location, ANIIRA may contact the customer to explore an alternative delivery arrangement where possible.

14. Shipping & Returns

Shipping and returns are governed by separate policies.

For information about:

  • Return eligibility
  • Damaged or defective products
  • Replacement
  • Refunds
  • Cancellation
  • Product condition requirements
  • Anti-tarnish-related concerns

please refer to our Return & Refund Policy.

15. Contact Us

For shipping-related questions or assistance, please contact:

ANIIRA

Website: www.aniira.com

Email: customer.aniira@gmail.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST

16. Policy Updates

ANIIRA may update this Shipping Policy from time to time to reflect changes in our shipping operations, courier partners, services or applicable requirements.

Any revised version will be published on this page along with the updated Effective Date.

Thank you for choosing ANIIRA.

Jewellery for every version of you.