Terms of service

Effective Date: 5 September 2026
Website: www.aniira.com

Welcome to ANIIRA ("ANIIRA", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of the ANIIRA website, www.aniira.com, and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Eligibility & User Responsibilities

By using our website or placing an order, you confirm that:

  • You are at least 18 years of age, or are using the website with the involvement and consent of a parent or legal guardian.
  • The information you provide to ANIIRA is accurate, complete and current.
  • You will use our website only for lawful purposes.
  • You will not misuse, interfere with or attempt to gain unauthorized access to our website or systems.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

ANIIRA reserves the right to restrict or suspend access where we reasonably believe that an account or website activity involves fraud, misuse, abuse or violation of these Terms.

2. Our Products

ANIIRA specializes in fashion jewellery designed for everyday wear, including jewellery made from stainless steel and, for applicable products, finished with 18K gold using PVD technology.

We make reasonable efforts to ensure that product descriptions, photographs, specifications and pricing displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen and display settings
  • Photography and lighting conditions
  • Manufacturing variations
  • Differences between individual pieces

Such minor variations do not necessarily constitute a product defect.

Jewellery Care

The appearance and longevity of jewellery can be affected by exposure to perfume, cosmetics, lotions, chemicals, chlorine, salt water, excessive moisture, sweat and other environmental factors.

Customers are responsible for following the jewellery-care recommendations provided by ANIIRA.

For information regarding tarnishing, defects and returns, please refer to our Return & Refund Policy.

3. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products
  • Modify product specifications
  • Correct product information or errors
  • Remove products from the website

If a product becomes unavailable after an order has been placed, we may cancel the affected order or product and provide an applicable refund.

4. Orders & Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order is not considered finally accepted until it has been successfully processed and confirmed by ANIIRA.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in situations involving:

  • Product unavailability
  • Incorrect pricing or product information
  • Technical or system errors
  • Suspicious or potentially fraudulent activity
  • Duplicate or unusually large orders
  • Incorrect customer information
  • Repeated misuse of COD services
  • Violation of these Terms or other ANIIRA policies

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method, subject to our Return & Refund Policy and applicable law.

Resale

Our products are intended primarily for personal use.

Commercial resale, redistribution or use of ANIIRA products for unauthorized commercial purposes is not permitted without our prior written approval.

5. Pricing, Payments & Billing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers and promotions may change from time to time.

The applicable price at the time your order is placed will generally apply, except where an obvious pricing or technical error has occurred.

Additional charges such as shipping fees or applicable COD charges, where applicable, will be displayed during the checkout process.

By placing an order, you confirm that the payment information provided is valid and that you are authorized to use the selected payment method.

6. Promotional Offers & Discounts

From time to time, ANIIRA may offer promotional discounts, coupons, promotional codes or special offers.

Unless otherwise stated:

  • Promotional offers cannot be combined with other offers.
  • Offers are subject to their stated terms and validity period.
  • We reserve the right to correct pricing or promotional errors.
  • Promotional offers may be modified or withdrawn where permitted by applicable law.

Specific terms communicated with an individual promotion will apply to that promotion.

7. Cash on Delivery (COD)

Where available, ANIIRA may offer Cash on Delivery as a payment option.

Customers selecting COD are expected to accept and receive their orders.

Repeated refusal of COD orders, providing false contact information, or repeatedly placing orders without the intention to receive them may result in COD being restricted or unavailable for future purchases.

8. Shipping & Delivery

ANIIRA will make reasonable efforts to dispatch and deliver orders within the estimated timelines displayed on our website or communicated at checkout.

Delivery timelines are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural events
  • Operational disruptions
  • Incorrect or incomplete delivery information
  • Events outside our reasonable control

Once an order has been dispatched, customers may receive tracking information where available.

For detailed information regarding delivery, failed deliveries, incorrect addresses and related matters, please refer to our applicable Shipping Policy.

9. Returns, Replacements & Refunds

Returns, replacements and refunds are governed by ANIIRA's Return & Refund Policy.

The Return & Refund Policy specifies:

  • Eligible return situations
  • Return timelines
  • Product-condition requirements
  • Damaged or defective product claims
  • Replacement procedures
  • Refund methods
  • COD refund procedures
  • Cancellation provisions

By purchasing from ANIIRA, you acknowledge that returns and refunds are subject to the applicable conditions of that policy and applicable law.

10. Jewellery Care & Customer Responsibility

ANIIRA jewellery is designed for everyday fashion wear, but proper care is important to maintain its appearance.

We recommend avoiding unnecessary exposure to:

Perfume · Lotions · Cosmetics · Chlorine · Salt Water · Harsh Chemicals · Excessive Moisture

Customers should follow any care instructions provided with their purchase.

Damage caused by misuse, improper storage, accidents, unauthorized modifications or exposure to unsuitable substances may not qualify as a manufacturing defect or eligible return.

11. Intellectual Property

All content appearing on the ANIIRA website, including:

  • ANIIRA name and logo
  • Product photographs
  • Product descriptions
  • Graphics
  • Videos
  • Designs
  • Text
  • Website layout
  • Illustrations
  • Other digital assets

is owned by ANIIRA or used under appropriate authorization or licence.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use our intellectual property without prior written permission.

Unauthorized use of ANIIRA's intellectual property may result in appropriate legal action.

12. Customer Reviews & Submitted Content

Customers may have the opportunity to submit reviews, photographs, feedback or other content.

By submitting content, you confirm that:

  • The content is truthful to the best of your knowledge.
  • You have the necessary rights to submit it.
  • The content does not violate the rights of another person.
  • The content does not contain unlawful, abusive, defamatory, fraudulent or misleading material.

By submitting content to ANIIRA, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.

ANIIRA may moderate, remove or decline to publish content that violates these Terms or is considered inappropriate, fraudulent, misleading or otherwise unsuitable.

13. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt unauthorized access to our website, servers or systems.
  • Introduce malicious code, viruses or harmful technologies.
  • Interfere with the operation or security of our website.
  • Use automated systems to scrape or extract website content without authorization.
  • Submit false or misleading information.
  • Engage in fraudulent purchasing activity.
  • Abuse promotional offers or discount codes.
  • Use another person's payment or account information without authorization.
  • Copy or commercially exploit ANIIRA content without permission.

We may restrict access, cancel orders or take other appropriate action where prohibited activity is identified.

14. Third-Party Services

ANIIRA may use third-party services to support our operations, including:

  • Shopify
  • Payment gateways
  • Shipping and logistics providers
  • Analytics services
  • Marketing platforms
  • Technology and security providers

Your interaction with third-party services may also be subject to their respective terms and policies.

ANIIRA is not responsible for the independent terms, policies or practices of third-party service providers, except to the extent required under applicable law.

15. Website Availability

We make reasonable efforts to keep the ANIIRA website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Completely error-free
  • Free from technical issues
  • Free from security vulnerabilities

Website functionality may occasionally be interrupted for maintenance, updates, technical issues or circumstances beyond our reasonable control.

16. Disclaimer

To the maximum extent permitted by applicable law, information provided on the ANIIRA website is provided for general informational and shopping purposes.

We make reasonable efforts to ensure that product information is accurate, but minor errors, omissions or changes may occasionally occur.

Nothing in these Terms excludes or limits any warranty, guarantee, right or remedy that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ANIIRA will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

This may include losses relating to:

  • Business interruption
  • Loss of profits
  • Loss of data
  • Unauthorized use resulting from circumstances outside our reasonable control

ANIIRA's liability relating to a specific product or order will, to the extent permitted by applicable law, generally be limited to the amount actually paid for the relevant product or order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold ANIIRA, its representatives and service providers harmless from claims, losses or expenses arising from your:

  • Violation of these Terms
  • Fraudulent or unlawful use of the website
  • Misuse of our products
  • Unauthorized use of our intellectual property
  • Violation of another person's rights

This clause does not apply to the extent that a claim arises from ANIIRA's own unlawful conduct or negligence where such liability cannot legally be excluded.

19. Suspension & Termination

ANIIRA may restrict or terminate access to an account or website functionality where reasonably necessary due to:

  • Fraudulent activity
  • Abuse or misuse
  • Violation of these Terms
  • Unauthorized activity
  • Legal or regulatory requirements
  • Security concerns

Termination or restriction will not affect rights or obligations that arose before termination.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory consumer rights or dispute-resolution mechanisms available under applicable law, disputes relating to these Terms or transactions with ANIIRA shall be subject to the jurisdiction of the courts in New Delhi, India.

Nothing in this section prevents a consumer from exercising any mandatory rights available under applicable consumer-protection laws.

21. Changes to These Terms

ANIIRA may update these Terms from time to time to reflect changes in our business, products, services or legal requirements.

The updated version will be published on this page along with the revised Effective Date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Contact Us

If you have questions regarding these Terms, please contact us:

ANIIRA

Website: www.aniira.com
Email: customer.aniira@gmail.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST